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freshworks registered partner

Elevating Customer Support Together

At ConsultEdge.Global Technologies, we are committed to providing exceptional customer service that builds lasting relationships and drives business growth. Recognizing the critical role customer service plays in today's digital landscape, we are thrilled to announce our strategic partnership with Freshworks, the leading cloud-based customer service software.

Freshworks is a cloud-based business enterprise that provides customer engagement software. The company’s products portfolio includes freshdesk, freshservice, freshsales, freshteam, freshmarketer, freshping, and freshstatus. It offers customer support, information technology service management, website monitoring, sales customer relationship management, and call center software solutions.

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Reshaping the Future of Customer and Employee Relationships

ConsultEdge.Global Technologies is proud to partner with Freshworks, a leading cloud-based customer engagement software provider, to offer a comprehensive suite of solutions designed to redefine how you connect with your customers and employees.

  • Streamlined Automation Platform:  Partners benefit from a globally recognized automation platform that facilitates seamless provisioning and billing of Freshworks solutions.
  • Industry-Recognized Excellence:  Our products and team consistently receive industry accolades from leading experts, a testament to our dedication to delivering unmatched capabilities.
  • Boost Team Productivity with Freshworks:  Empower your team with modern automation and collaboration tools from Freshworks, driving tangible efficiency and productivity gains.
  • Tailored Experiences for Every Need Leverage Freshworks' low-code development capabilities to design and customize solutions that perfectly align with your unique customer business requirements.
  • Go-to-Market (GTM) AssistanceWe empower partners to optimize their market reach through targeted audience identification, value proposition development, and monetization strategies for Freshworks services.
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Freshworks Products and Solution

A Suite of Solutions for Modern Businesses

ConsultEdge.Global is an authorized Freshworks registered partner, empowering businesses to leverage the power of Freshworks solutions.

Our comprehensive suite includes Freshservice ITSM, Freshcaller call center software, Freshteam applicant tracking, Freshchat customer messaging software, and Freshmarketer conversion optimization suite, allowing your teams to deliver exceptional customer experiences and collaborate effectively.

Freshdesk

Connect with your customers in a meaningful way every day, across all channels of communication. Cultivate lasting relationships and delight through enriching conversations!

freshdesk solution

Freshsale

Gain a competitive edge and maximize potential with Freshsales. Leverage context-driven sales to unlock opportunities, enabling you to increase revenues while dramatically reducing your sales cycle.

Freshsale solution

Freshmarketer

Experience the marketing, sales, and customer support potential of a unified CRM system. Reach out to your customers on WhatsApp, SMS, Email, or Chat - all from one central hub!

Freshmarketer solution

Freshteam

Streamline your HR processes with powerful and intelligent software. Experience a simpler method of hiring, onboarding staff, and managing employee—all consolidated in one user-friendly platform.

Freshteam solution

Freshservice

Streamline your IT Service Management and experience the benefits of modernized services with a smart, fast-paced ITSM solution that will add immediate value to your operations.

Freshteam solution

The Power of Partnership: Beyond Software

Our partnership with Freshworks goes beyond simply offering access to their software. Here's how we collaborate for your success:

  • Dedicated Implementation and Support: We offer expert implementation services to ensure Freshworks products are seamlessly integrated into your existing systems and workflows. Additionally, we provide ongoing support to ensure your team can fully leverage the platform's capabilities.
  • Ongoing Training and Resources: We understand the importance of user adoption. We offer comprehensive training programs and access to valuable resources to equip your team with the knowledge and skills required to maximize their use of Freshworks solutions.
  • Strategic Collaboration: We work together to identify areas for improvement and develop strategies that leverage Freshworks' tools to optimize your business processes and achieve your overall goals.

Unlocking Growth Together:

By partnering with Freshworks, we empower you to:

  • Deliver exceptional customer experiences: Build stronger relationships and drive customer satisfaction with a unified, omnichannel approach to support.
  • Boost operational efficiency: Automate tasks, streamline workflows, and empower teams across departments to be more productive.
  • Gain valuable data-driven insights: Leverage Freshworks' powerful reporting and analytics tools to make informed decisions and adapt your strategies for continuous improvement.
  • Scale with agility and flexibility: Freshworks' solutions are designed to grow with your business. As your needs evolve, you can easily add new features and functionalities to meet your changing demands.
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Freshworks ConsultEdge.Global
ConsultEdge.global

About ConsultEdge Global

New-Age Global Technology Consulting Firm…

Your Global Partner in Transformation. We specialize in a range of services designed to propel businesses into the future:

From Consulting & Advisory to Cloud & Digital Transformation, System Integration & Infratech, SaaS and Software, Cyber Resiliency & Security, Software Development & Engineering, IoT/Engineering, to Business Operations and Transformation - we offer comprehensive solutions to meet your evolving needs.

At ConsultEdge.Global we're not just consultants; we're architects of change, leveraging expertise and innovation to drive lasting success for your organization. Join us on the transformation journey today.

" Our Services: Consulting & Advisory, Cloud & Digital Transformation, System Integration & Infratech, SaaS and Software, Cyber Resiliency & Security, Software Development & Engineering, IoT/Engineering, Business Operations and Transformation."

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Frequently Asked Questions about Freshworks & ConsultEdge.Global

What Freshworks products and solutions does your company offer?
We offer a wide range of Freshworks products and solutions designed to enhance customer engagement and support various business functions, including customer support, sales, marketing, and IT service management.

Freshworks products are built to streamline processes, improve efficiency, and boost customer satisfaction. Whether you're looking to automate sales, provide exceptional customer support, or manage IT services effectively, Freshworks has a solution tailored to your needs.

Yes, we provide customization services to tailor Freshworks products to your unique business requirements. Whether you need custom workflows, branding, or integrations with existing systems, our team can create a solution that fits your needs perfectly.

Absolutely! We offer comprehensive implementation and onboarding services to ensure a smooth transition to Freshworks products. Our team will guide you through the setup process, provide training for your team, and offer ongoing support to maximize your investment.

Yes, Freshworks products are scalable and adaptable, making them suitable for businesses of all sizes, from startups to enterprise-level organizations. Whether you're a small team or a large corporation, Freshworks has solutions to meet your needs.

Yes, we offer training and support services to help users get the most out of Freshworks products. Whether you're a new user or an experienced one, we provide resources, guidance, and expertise to ensure you're equipped to leverage the full capabilities of Freshworks solutions.

Absolutely! We offer integration services to seamlessly connect Freshworks products with your existing systems, tools, and workflows. Whether you use CRM software, marketing automation platforms, or other business tools, we can integrate them with Freshworks products to create a unified ecosystem.
Getting started is easy! Simply reach out to us through our contact form or give us a call, and one of our representatives will be happy to discuss your needs and recommend the best Freshworks solutions for your business.
As a client of our Freshworks registered partner company, you can expect personalized support tailored to your needs. Whether you have questions, need assistance, or require guidance, our team is dedicated to ensuring your success with Freshworks products.
Our Freshworks registered partner company stands out for our expertise, dedication to customer success, and commitment to delivering exceptional service. We prioritize understanding your business goals and challenges to provide tailored solutions that drive results and foster long-term partnerships.
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